Order & Service FAQs

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Order FAQs

  • What are my options for ordering?

    3 Options:

    1. Online Order
    2. Fax Purchase Order (P.O.)
      1. (800) 721-2377
    3. Telephone
      1. (800) 707-5751

     

  • What information will I need for a purchase order (P.O.)?

    • FEIN:  27-2887698
    • Name:  coVita
    • Address:
      • 212 Cottage Grove Ave
        Suite C
        Santa Barbara, CA 93101
    • tel (800) 707-5751  |  fax (800) 721-2377
      • Purchase orders can be faxed or emailed, 24 hours a day, 7 days a week.
    • Email
      • Sales & Information
        • info@covita.net
      • Customer Service
        • service@covita.net
  • Delivery

    • UPS is coVita's preferred shipping partner.
    • Service Levels
      • Ground
      • 3 Day Select
      • 2nd Day Air
      • Overnight
  • Return Policy

    Return of Product for Credit/Refund

    • Monitors  |  May be returned within 15 days of date of the online order or receipt of purchase order for a refund of the purchase price of product(s), with the exception of shipping and handling charges. Customer is responsible to pay the shipping and handling charges on the original invoice. All returned products must be unopened and in original packaging and resalable condition. All products returned within 15 days of the invoice date may be subject to a 15% restocking fee, at our discretion.
    • Accessories  |  May be returned within 15 days only if the plastic seal, safety seal or packaging has not been broken and the product is in resalable condition.
    • Calibrating Gas |  May not be returned under any circumstances.  Please be advised that it is a violation of Federal law to ship HAZ-MAT gas (calibrating gas) unless you are licensed to do so.

    Return Authorization Ticket Number (RA #)

    • This number is provided to customer prior to the return.  Products shipped to us without a Return Authorization Ticket Number will be refused at our in-take desk and returned to the customer (depending on the carrier’s policy).
  • Return of Product for Evaluation, Service or Repair

    Product returned to coVita for service, repair or evaluation is subject to the following costs and conditions.

    • Products Under Warranty  |  Product warranties cover service and repair with the exception of problems caused by operator error. Generally, clients are only responsible for shipping and handling of product.  Please refer to the warranty in the back of the instruction manual and speak with a coVita representative to discuss a particular warranty repair/service.
    • Evaluation-Service-Repair |  Please speak with a coVita representative to discuss the problem you are experiencing prior to return.  Many problems can be resolved by phone at no cost to you.  Products that are returned for service are subject to the service rate quoted by your coVita representative.  The minimum cost for service is $65.00 per incident.  In addition, customer is responsible for the shipping and handling cost for return of product to customer.
    • Products Not Covered by Warranty  |  If you return product to us that is not under warranty, the evaluation fee to examine your product is $65.00 per item.  If you are assessed an evaluation fee, we will waive that fee if you have us repair your product (at that time), if repair is an option. In addition to the evaluation fee, you are responsible for the shipping and handling cost to send your product back to you.
  • Warranties

    Monitor Warranties

    • coVita warrants all monitors to be free of defects in materials and workmanship for a period from from 90 days to five years from the date of shipment.  For  your particular product warranty please see your product manual for full terms and conditions.

    Non-Monitor Warranty Policy*

    • coVita warrants all non-monitor products to be free of defects in materials and workmanship for a period of 90 days from the date of shipment.  coVita’s sole obligation under this warranty is limited to repairing or replacing, at its discretion, any item covered under this warranty.

    Customers are responsible for shipping and handling charges to and from your location on all warranty and non-warranty returns.

    Please contact coVita customer service department at (800) 707-5751 or via email at service@covita.net with any questions regarding this policy.

    *This policy is subject to change without prior written notice.

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About Us

coVita is a partner and sole source representative for Bedfont Scientific breath analysis products and accessories for the USA and Canada.  We are the market leaders in breath monitoring for medical applications, fire/EMS, wellness, education and research.

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Stay in touch

info@covita.net

tel (800) 707-5751
fax (800) 721-2377

212 Cottage Grove Ave, Suite C

Santa Barbara, CA 93101

www.covita.net

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