Returns

Return Authorization Ticket Number (RA #): Customers wishing to return product must get approval to do so from a client manager or their supervisor at coVita by receiving an RA # authorizing the return, prior to sending the product back to us. Products shipped to us without a Return Authorization Ticket Number may be refused at our in-take desk and returned to the customer at your own expense (depending on the carrier’s policy). Customers are responsible for the shipping and handling to return product to us. Please see specific return polices for the various product categories below.

If you have received authorization to return product to us, you will be asked to provide the following information: • Customer name • Customer return address • Order number and/or PO number • Reason for return

Monitors May be returned within 15 days of date of the online order, telephone order, or receipt of purchase order for a refund of the purchase price of product(s), with the exception of shipping and handling charges from the original invoice. All returned products must be in original packaging with all included documents/guides/posters and in resalable condition. All products returned within 15 days of the invoice date may be subject to a 15% restocking fee ($10.00 minimum), at our discretion. iCO™ monitors can only be returned unopened and unused with the security seal untampered with and intact. GastroCHeck® monitors must be returned in original shipping box and packaging materials.

Accessories May be returned within 15 days only if the plastic seal, safety seal or packaging has not been broken and the product is in resalable condition.

All products returned within 15 days of the invoice date may be subject to a 15% restocking fee ($10.00 minimum), at our discretion.

Calibrating Gas May be returned within 15 days only if the product has not be used, is in resalable condition and your facility is licensed to prepare and ship HAZMAT. Please be advised that it is a violation of Federal law to ship HAZMAT gas (calibrating gas) unless you are licensed and trained to do so. coVita cannot provide advice, labels or materials to aid in the preparation of a HAZMAT shipment that is not being prepared for shipment in one of our facilities.

Substrates & Test Kits May not be returned under any circumstances.

This policy is subject to change without notice and may be updated from time to time. By purchasing product from us, you agree to be bound by this policy.

Monitor Warranty

coVita warrants all monitors to be free of defects in materials and workmanship for the period(s) specified below for each product from the date of shipment:
5 years for Micro+pro™, Micro+baby™ and Micro+basic™ Smokerlyzer® monitors
6 months for iCOquit® Smokerlyer® personal monitors
5 years for NObreath® FeNO Monitors
2 years for ToxCO® monitors
2 years for Gastrolyzer® monitors

For your particular product warranty please see your product manual for full terms and conditions.

Non-Monitor Warranty Policy

coVita warrants all non-monitor products to be free of defects in materials and workmanship for a period of 90 days from the date of shipment. coVita’s sole obligation under this warranty is limited to repairing or replacing, at its discretion, any item covered under this warranty.

Customers are responsible for shipping and handling charges to and from your location on all warranty and non-warranty returns. Please contact coVita customer service department at (800) 707-5751 or via email at service@covita.net with any questions regarding this policy.

This policy is subject to change without prior written notice.